Today we are going to talk about another term that is used in logistics jargon, the so-called “last mile transport” . It is one of the phases that are part of ecommerce logistics, this means that from the moment an online purchase is made, the product will go through different processes and routes, from when it leaves the warehouse until it reaches the end customer. , for which more and more speed is required in deliveries.
To better understand this process, we are going to analyze what is known as the last mile, why it is so important for the logistics sector and the keys necessary to optimize it correctly.
What is the last mile?
The last mile, also known as capillary distribution, refers to the type of parcel transport management focused on the last kilometers that an order travels until it reaches its destination . This phase corresponds to the journey that takes place once a series of packages have been grouped together, and which will then be distributed throughout the city until they reach their destination.
That is why it refers to the last mile, since it is the last route that takes the merchandise or product directly to the end customer or capillary distribution , since once in the city, the deliveries are distributed by different areas or branches to speed up Delivery.
The challenge of the last mile in transport and logistics
In ecommerce, the challenge of the last mile is twofold. On the one hand, the product needs to be delivered as soon as possible to satisfy the customer. And on the other, online stores must make a series of cost adjustments, both in personnel and in transport costs, to make the service as profitable as possible.
Perhaps this point is where more problems can arise for logistics and transport companies, since the last mile requires a detailed distribution, in which the packages are redistributed in more vehicles, and during which other external factors influence, such as the city traffic.
That is why it is so important for transport and logistics companies to have the technological means necessary to optimize this last mile , looking for the most efficient routes based on factors such as traffic jams in real time and their possible alternatives, as well as unforeseen street events. cut and in works that may pose a problem at the time of delivery.
The size of the packages to be transported at each point and even the type of merchandise is also important, since it is not the same to transport fragile packages than refrigerated food, for example.
Another factor to take into account in the last mile is the type of transport to be used, from motorcycles to refrigerated vans, and in arranging these vehicles with their drivers so that deliveries do not overlap. All of this will result in better, more efficient delivery and customer satisfaction.